A project can have multiple order types based on the type of scope of work ( e.g., 1 project can have multiple orders like modular work, on-site services and store products). Payment terms will vary on order level.

**Booking Fee has to be paid on total order value.

1. Project and order: A project refers to home design undertaking for a single home. Multiple orders can be placed for a single project (for e.g., one order for modular products, a separate one for services such as civil work). Payments are processed on an order level. The minimum order value that will be executed by Interior Company shall not be less than INR 2 lakhs.
2. Refunds: Once the project is booked, you are provided with a 72-hour free look window during which you may choose to cancel the project. After this window, no refunds will be provided if the project is cancelled.
3. Booking fee: Your booking fee (10% payment) is adjusted against future orders. If the scope of your project increases significantly, you shall be required to pay 10% for the new scope before design can begin.
4. Execution stages: Execution stages help us track the progress of your order. They mark the completion of an important activity at which balance payment (for that order type) will be due. Prettify Interior can proceed with completing the rest of the order only after the amount due for that execution stage has been paid for. The following table defines execution stages for the different types of orders.

Item

• Order type 1 – Services such as civil work, custom furniture
• Order type 2 – Marketplace furniture, decor items, modular products (such as kitchen).

Execution Stage

• Based on the scope of your project, 50% of your order value (s) will be due.

• Execution Stage

Estimated project quote:

This quote is indicative and generated based on your current requirements. As a quote is affected by the design, product, materials, colours and services you choose, it is subject to change. Please speak to your designer to understand how she/he can work around a budget.

If the project scope or value is changed at the execution stage, then any free gift(s)/discounts offered during the time of sale shall stand withdrawn.

Quote Validity

Initial quotes at 10% stage are valid only for 60 days & price will change in case project does not goes into execution.

Please note that the prices quoted in this proposal are valid only for 21 days. Prices may vary if the booking is done post this period. Any modification (such as changes in scope or requirements) to the proposal may result in a price change. The prices here are applicable for this project only.

Delivery Time

Your order will be delivered on or before the assured delivery date except in cases when the order or the scope of work is changed after confirmation or due to reasons beyond the control of Prettify Interior, including force majeure events and change in applicable law.

Order placement stage

At this stage, orders for Prettify Interior furniture and decor items are placed, and the marketplace furniture and decor items are shipped to the warehouse to prepare for delivery onsite. Civil work and manufacturing of custom furniture will be initiated as per defined execution stages. Please note all work specific to an order will begin only after the 50% payment has been processed.

Post Sales Service

Prettify Interiors shall provide post sales service to the customers as mentioned below:

• During the project execution stage – You are entitled for free service requests for manufacturing defects only if any.
• Within 30 days from the date of completion of project – You can make any number of free services requests
• Between 30 days and 6 months from the date of completion of project – You are eligible for one free service request.
• Beyond 6 months from the date of completion of project – Any service request made after this period shall be attended to on a chargeable basis

Modular Delivery & Warehousing

For projects where the Prettify Interior scope only includes modular products, our team would request the customer to confirm the material delivery date according to the readiness of the site with civil work completed. The material will be dispatched once services on site are completed, and final payment is made. In case of the site not being ready, the material would be stored in the warehouse for up to 10 days beyond the planned delivery date, after which warehousing charges would be applicable, at Rs 500 per day until the actual dispatch date.

Governing Law, Jurisdiction and Dispute Resolution

1. In the event of any dispute between the Parties under this Client Service Agreement, the Parties shall first try to resolve the same amicably by mutual discussions/negotiations. In case, the parties are unable to resolve the disputes amicably within 30 (thirty) days from the date of the notification of the dispute by one party to the other, the same shall be referred to Arbitration for resolution.
2. The Arbitration proceedings shall be conducted in accordance with the Arbitration and Conciliation Act 1996 or any enactment or modification thereof for the time being in force and its decision shall be final and binding. The venue of arbitration shall be Mumbai and the proceeding shall be held in English Language only. The award passed by the arbitrator shall be final and binding on both the Parties.
3. The cost of arbitration shall be borne by both the parties equally
4. This Agreement will be governed by Laws of India and this Agreement shall be subject to the exclusive jurisdiction of the courts at Mumbai.

Financial Services:

Prettify Interior only facilitates financial loans and services. Approval, processing and terms are at the sole discretion of the financial entity.

Cancellations & Return:

At design stage: Any product in the tentative BoQ can be replaced or removed while you’re still discussing designs with our team i.e., before order placement. Prettify Interior cannot cancel, replace or modify items once the order is placed Since each item is made to order.

Products with non-manufacturing defects and damages post-delivery are not eligible for returns or replacements.

The returns policy is not applicable to services, customised products and made-to-order furniture pieces

Quality Promise:

The unparalleled Prettify Interior Quality Promise assures you a premier home design experience. With multiple quality checks at every stage, we ensure all our products are free from any material and manufacturing defects. Marketplace furniture, decor products and accessories sold via Prettify Interior are covered by the manufacturer’s warranty period.

Marketplace products

All furniture, decor, appliances and accessories which belong to the Prettify Interior brand partners are referred to as marketplace products.

Disclaimer:

Services and customized products offered by Prettify Interior are not covered under Prettify Interior quality promise. Prettify Interior is a marketplace that facilitates buyers and sellers to transact on products and services, and is not the seller under any circumstance. All registered Service Partners undergo intensive quality and background checks.

Guarantees and warranties, if any, are directly provided by Service Partners for products and services offered by them. All invoices for the products and services provided by the registered Service Partners, excluding design and project management fees, shall be issued by them directly to customers.

Prettifyinterior.com only acts as a facilitator to ensure Service Partners honor their commitment/ guarantee/ warranty and under no event can be held liable for any indirect, incidental, special, exemplary, punitive or consequential damages and quality issues. Please get in touch with your authorized Prettifyinterior.com representative to know more.